Our Refund Policy follows ACCC (Australian Competition and Consumer Commission) policies, as follows:
We are not required to provide a refund or replacement if you change your mind.
However, you can choose a refund or exchange if a product has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Please keep your proof of purchase – e.g. your receipt.
If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org, so that we can resolve any problems.
This refund policy does not apply to goods which have been opened or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit. Tamar Valley Truffles will not be responsible for parcels lost or damaged in transit – this should be taken up with Australia Post.