After ordering online, you will receive an email confirmation from Tamar Valley Truffles containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.
You will also receive a payment confirmation from either PayPal or eWAY, depending on which payment method you chose.
During the checkout process, you can select whether you’d like deliver via Australia Post Parcel Post, or Express Post.
Australia Post Parcel Post Prepaid Satchel
If this postage option is selected, we will send your goods via Australia Post Parcel Post Prepaid Satchel within 3 to 5 working days (depending on your address); however if goods are unavailable, delivery may take a little longer – we will advise you if this is the case.
Australia Post Express Post Prepaid Satchel
If this postage option is selected, we will send your goods via Australia Post Express Post Prepaid Satchel, which should arrive the next business day (except remote areas). If the goods are unavailable, delivery may take a little longer – we will advise you if this is the case.
If you order any of our cold goods (butter, cheddar or brie), we will send these via a 5KG Express Post satchel, in a Cooler Box containing an ice pack. You won’t have the option of sending these via parcel post, as they need to be delivered as quickly as possible.
If you order both cold goods and normal goods, the cold items will be posted as above, and the normal goods via either express post or parcel post, depending on the option you choose during checkout.
If you wish to query a delivery please contact us at firstname.lastname@example.org.